Privacy Policy

H2coco Privacy Policy

1. Introduction At H2coco, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

2. Information We Collect We may collect the following types of personal information:

• Name and contact details
• Shipping and billing addresses
• Email address
• Phone number
• Payment information
• Browsing behavior and website interactions
• Device and location information

3. How We Collect Information We collect information through:

• Online purchases
• Account registration
• Customer service interactions
• Website cookies and tracking technologies
• Voluntary submissions through contact forms

4. Purpose of Data Collection We use your personal information to:

• Process and fulfill orders
• Communicate about purchases and deliveries
• Provide customer support
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

5. Data Storage and Security

• We use secure, encrypted servers to store information
• Payment details are processed through secure payment gateways
• We implement industry-standard security measures
• Access to personal data is restricted to authorized personnel

6. Sharing of Personal Information We may share your information with:

• Shipping and delivery partners
• Payment processing providers
• Legal authorities when required by law
• We do not sell or rent your personal information to third parties

7. Your Rights You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing

8. Cookies and Tracking

• We use cookies to enhance user experience
• You can manage cookie preferences in your browser settings
• Cookies help us understand website usage and improve services

9. Marketing Communications

• You can opt-in or opt-out of marketing emails
• Unsubscribe links are included in all marketing communications

10. Children's Privacy

• Our website is not intended for children under 13
• We do not knowingly collect data from children

11. International Data Transfers

• Data may be processed in Australia
• We comply with Australian privacy laws

12. Changes to Privacy Policy

• We may update this policy periodically
• Changes will be posted on our website
• Continued use of the site implies acceptance of updated terms

13. Contact Us For privacy-related inquiries:

• Email: orders@h2coconut.com 
• Phone: 1800 H2COCO (422 626)
• Address: H2COCO Pty Ltd, 34 Fitzroy Street, Surry Hills, NSW 2010

Compliance This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

Last Updated: 2020