Shipping available only within Australia

TRACKING YOUR ORDER

All orders shipped via Australia Post: https://auspost.com.au/mypost/track/

• Once processed by H2coco's coconut crew, a tracking link will be sent
• Automatic updates from Australia Post to track delivery

DELIVERY TIMEFRAMES
Our coconut wizards aim to dispatch orders within 1-2 business days.

ORDER UPDATES

• Tracking notifications sent via Australia Post
• Exact shipping times not guaranteed (no coconut teleporters yet!)
• Extra time may be required during public holidays and peak seasons

MULTIPLE PRODUCT ORDERS

• Orders with different H2coco products may be shipped separately
• Separate tracking links for each shipment
• Potential for items to arrive at different times

Contact methods:
• Email: orders@h2coconut.com
• Phone: 1800 H2COCO (422 626)

Refund Policy 

We do not refund for change of mind, however our goods do come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major fault or failure. You are also entitled to have the goods or replaced if the goods fail to be of acceptable quality.

H2coco is proudly 100% Australian owned and operated. Our head office is based in Surry Hills, NSW.

Our products are sourced from Thailand & Vietnam. We work closely with all of our suppliers to ensure we guarantee Australian quality on all of our products. We only work with suppliers who are governed by a strong code of conduct, ensuring all employees are treated and paid fairly and who have sustainable guidelines in place to minimise their environmental impact.

Though Tetra Pak is not currently biodegradable, they are 100% recyclable. Tetra Paks are able to be repulped in a paper recycling mill and when they're soaked in water, the wood fibers work free from the plastic and aluminum, so the separated materials can be turned into new products. Currently, our Tetra Pak are made from around 75% renewable resources.

No, our entire range of beverages are 100% natural and preservative free.

Our products are NOT made from concentrate. Our drinks are all 100% natural and bottled at the source for freshness and purity.

We recommend keeping our products refrigerated after opening and consuming them within 3 days.

Along with flash pasteurisation, each packaging material is chosen to ensure quality and longevity of the product.

Cold pressed juices need to be kept refrigerated at all times & would only have a 3-4 day shelf-life, which means the larger sizes and packs would go bad before they were used, causing lots of waste. We use the flash pasteurisation method as it is the most effective way to maintain a natural yet shelf-stable product without any chemicals or preservatives.

We are proud to announce that the entire H2 range is plastic neutral. Through our partnership with Plastic Bank, for every plastic bottle purchased across the H2 range, one ocean-bound bottle is recovered. By purchasing one of our products, you’re helping to protect the ocean.

By 2023, we aim to use only recycled or biodegradable materials across our entire range. We are working closely with our suppliers to minimise our environmental impact.

Click here to find out how to correctly dispose of your empty H2 products.

All eligible H2 containers are registered with the relevant state body for the container deposit scheme (return & earn). Please check the label of your H2 product for the refund stamp to determine whether or not it is eligible.

Please check for the appropriate symbol on the packaging of our products to determine which are Kosher approved

Yes, our products are naturally gluten free.

Yes, all of our products are suitable for vegans and approved by The Vegan Society.

500mL plastic bottle, 1.25L plastic bottle & 1.5L plastic bottle

1L plastic bottle

330ml and 1L

Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.

If you’re all about wellbeing, nutrition, living a healthy lifestyle and are passionate about the environment like us, then why not reach out to us to become an H2coco brand ambassador! DM us on our Instagram page.

If you’re all about wellbeing, nutrition, living a healthy lifestyle and are passionate about the environment like us, then why not reach out to us to become an H2coco brand ambassador! DM us on our Instagram page.