Is H2coco Australian?

H2coco is proudly 100% Australian owned and operated. Our head office is based in Surry Hills, NSW.

Where does H2coco source its coconut water from?

Our products are sourced from Thailand, the Philippines & Vietnam. We work closely with all of our suppliers to ensure we guarantee Australian quality on all of our products. We only work with suppliers who are governed by a strong code of conduct, ensuring all employees are treated and paid fairly, and who have sustainable guidelines in place to minimise their environmental impact.

Is Tetra Pak biodegradable?

Though Tetra Pak is not currently biodegradable, they are 100% recyclable. Tetra Paks are able to be repulped in a paper recycling mill and when they're soaked in water, the wood fibers work free from the plastic and aluminum, so the separated materials can be turned into new products. Currently, our Tetra Pak are made from around 75% renewable resources.

GENERAL

How long does H2coco Coconut Water stay fresh for after opening?

We recommend keeping H2coco Coconut Water refrigerated after opening and consuming within 3 days.

How does H2coco Coconut Water have such a long shelf-life?

Along with flash pasteurisation, Tetra Pak cartons are used to protect the freshness of H2coco whilst enabling a 12 month shelf-life. Tetra Pak is an eco and socially responsible form of packaging which ensures food safety, product stability and is 100% recyclable.

Why can’t you cold press your juices instead of pasteurisation?

Cold pressed juices need to be kept refrigerated at all times & would only have a 3-4 day shelf-life, which means the larger sizes and packs would go bad before they were used, causing lots of waste! We choose flash pasteurisation as it is the most natural way to create a natural yet shelf-stable product without any chemicals or preservatives.

Are H2coco products Kosher certified?

You will find the Kashrut Authority symbol on the packaging of all of our Kosher approved products.

Is H2coco gluten free and vegan approved?

Yes, our products are naturally gluten free and our products are vegan approved by The Vegan Society. You can check each of our product’s nutritional information on-pack or on our website - click here to find out more!

Does H2coco Coconut Water contain any added sugars or preservatives?

No, our entire range of beverages is 100% Natural and preservative free

Is H2coco non-GMO?

All of our products are GMO (genetically modified organism) free.

Is coconut water safe for kids to drink?

Absolutely, H2coco is a great choice for kids as we offer no added sugars, preservatives or additives.

Is H2coco made from concentrate?

H2coco is NOT made from concentrate. Our coconut water is 100% natural and bottled at the source for freshness and purity.

Where can I purchase your products?

You can purchase H2coco and H2melon products from our online store, or alternatively, visit our Retailers page for a list of stockists!

Why can I no longer purchase H2coco CocoChoc Chocolate Coconut Water?

Unfortunately, we are no longer producing our CocoChoc Coconut Water. Watch this space!

PURE PINK

How long does H2coco Coconut Water stay fresh for after opening?

We recommend keeping H2coco Coconut Water refrigerated after opening and consuming within 3 days.

Why is it called Pure Pink?

Due to its high level of antioxidants, the water within Nam Hom coconuts oxidises upon being opened. This naturally occurring process turns the water a beautiful pinky hue. Think of it like a sliced apple sitting on your kitchen bench - it slowly browns as the apple's flesh is exposed to oxygen.

What are Nam Hom coconuts?

Nam Hom are a unique type of coconut, our Nam Hom coconuts are harvested from the Amphawa region in Thailand. Nam Hom coconuts are high in naturally-occurring polyphenols.

What are polyphenols?

Polyphenols are a type of micronutrient, known for their antioxidant properties.

My Pure Pink coconut water isn't pink - why?

Being a completely natural product with no additives or artificial colouring, the pink hue of Pure Pink may vary. The pink hue also may slowly dissipate over time, which is a natural process. We always do our best to ensure our products arrive into your hands at their freshest, though even if it is not very pink when you drink it, we guarantee this does not mean it is not fresh! You will still experience the uniquely aromatic, slightly sweeter and deliciously refreshing taste that is unique to Nam Hom coconuts.

How long does H2coco Pure Pink Coconut Water stay fresh for after opening?

We recommend keeping Pure Pink refrigerated after opening and consuming within 3 days.

MELON

What other ingredients are in your H2melon Watermelon Water?

H2melon is made up of 100% watermelon water with not a drop of concentrate or anything artificial! We recommend drinking H2melon chilled.

Where does H2coco source its Watermelon Water (H2melon) from?

Our H2melon Watermelon Water is made from watermelons sourced from Thailand.

How long does H2melon Watermelon Water stay fresh for after opening?

We recommend keeping H2melon Watermelon Water refrigerated after opening and consuming within 3 days.

WEBSITE

I would like to sign up for a recurring order. How do I subscribe?

Each product page on our Online Store has a Subscribe and Save option. You have the flexibility of selecting the quantity and frequency of the delivery. Is it every week? Once a month? The choice is yours!

Do I need to sign up to order from your online store?

When placing an order online, we capture your email address to provide you with an order confirmation. You have the option to let us know if you’d like to hear from us regularly. Our email subscribers receive exclusive news, offers and discounts, so why not sign up!

Something I want to purchase is out of stock, how can I find out when it will be back in stock?

You may ask us by clicking here! Alternatively, if you can’t wait for it to come back in stock, please visit one of our retailers, to find out where we are stocked, click here!

What payment methods are available upon purchase on your online shop?

We accept VISA, Mastercard, and AMEX. We also have accelerated checkouts such as Shopify Pay, Google Pay, and Apple Pay.

What payment methods are available upon purchase on your online shop?

We accept VISA, Mastercard, and AMEX. We also have accelerated checkouts such as Shopify Pay, Google Pay, and Apple Pay.

How will my H2coco order be delivered?

Your delivery will arrive via TNT. Please note that we will not be able to leave packages unattended and therefore, it must be signed for upon arrival. If you miss your delivery, a note will be left by the courier to organise a re-delivery.

Does your online store offer free shipping?

If you are based in NSW, ACT, SA, TAS, VIC, & QLD, and able to meet the minimum order value of $75, consider the delivery free of charge. For those based in WA and NT, the minimum order value would be $150 for the free shipping to apply.

What is your standard shipping rate?

If you are not able to meet the required minimum order value for your delivery state, the delivery surcharge will be as follows:

What if I have a problem with my payment or discount code?

Should you have problems upon payment, please notify us by clicking here.

I have an issue with my delivery. Who should I contact?

Please notify us by filling in this form and our customer service team will be in touch as soon as possible.

SOCIAL MEDIA

I’d love to become an H2coco brand ambassador - how do I apply?

If you’re all about wellbeing, nutrition, living a healthy lifestyle and are passionate about the environment like us, then why not reach out to us to become an H2coco brand ambassador! DM us on our Instagram page.

I can’t find an answer to my query.

If you’ve made it all the way down here and still haven’t found the answer to your question, please contact us and we will be in touch with you soon!