Frequently Asked Questions
ABOUT H2coco
Is H2coco Australian?
H2coco is proudly 100% Australian owned and operated. Our head office is based in Surry Hills, NSW.
Where does H2coco source its coconut water from?
Our products are sourced from Thailand & Vietnam. We work closely with all of our suppliers to ensure we guarantee Australian quality on all of our products. We only work with suppliers who are governed by a strong code of conduct, ensuring all employees are treated and paid fairly and who have sustainable guidelines in place to minimise their environmental impact.
Is Tetra Pak biodegradable?
Though Tetra Pak is not currently biodegradable, they are 100% recyclable. Tetra Paks are able to be repulped in a paper recycling mill and when they're soaked in water, the wood fibers work free from the plastic and aluminum, so the separated materials can be turned into new products. Currently, our Tetra Pak are made from around 75% renewable resources.
ABOUT OUR PRODUCTS
Do your products contain any added sugars or preservatives?
No, our entire range of beverages are 100% natural and preservative free.
Are your products made from concentrate?
Our products are NOT made from concentrate. Our drinks are all 100% natural and bottled at the source for freshness and purity.
How long do your products stay fresh after opening?
We recommend keeping our products refrigerated after opening and consuming them within 3 days.
How do your products have such a long shelf-life?
Along with flash pasteurisation, each packaging material is chosen to ensure quality and longevity of the product.
Why don’t you cold press your juices instead of pasteurisation?
Cold pressed juices need to be kept refrigerated at all times & would only have a 3-4 day shelf-life, which means the larger sizes and packs would go bad before they were used, causing lots of waste. We use the flash pasteurisation method as it is the most effective way to maintain a natural yet shelf-stable product without any chemicals or preservatives.
What are you doing to reduce plastics in your range?
We are proud to announce that the entire H2 range is plastic neutral. Through our partnership with Plastic Bank, for every plastic bottle purchased across the H2 range, one ocean-bound bottle is recovered. By purchasing one of our products, you’re helping to protect the ocean.
By 2023, we aim to use only recycled or biodegradable materials across our entire range. We are working closely with our suppliers to minimise our environmental impact.
How do I dispose of my used H2 bottles?
Click here to find out how to correctly dispose of your empty H2 products.
Are your products eligible for return & earn?
All eligible H2 containers are registered with the relevant state body for the container deposit scheme (return & earn). Please check the label of your H2 product for the refund stamp to determine whether or not it is eligible.
Are H2’s products Kosher certified?
Please check for the appropriate symbol on the packaging of our products to determine which are Kosher approved
Are H2’s products gluten free?
Yes, our products are naturally gluten free.
Are H2’s products suitable for vegans?
Yes, all of our products are suitable for vegans and approved by The Vegan Society.
How much do you charge for delivery?
We charge a flat rate of $15 for shipping on all orders.
RECYCLING OUR PACKAGING PROPERLY
H2jUICE:
500mL plastic bottle, 1.25L plastic bottle & 1.5L plastic bottle
H2ALOE/H2melon:
1L plastic bottle
H2coco & H2melon Tetra Pak
330ml and 1L
H2coco 2L plastic bottle
H2coco/H2melon Cans 250ml, 355mL, 500ml
SOCIAL MEDIA
I’d love to become an H2coco brand ambassador - how do I apply?
If you’re all about wellbeing, nutrition, living a healthy lifestyle and are passionate about the environment like us, then why not reach out to us to become an H2coco brand ambassador! DM us on our Instagram page.
I’d love to become an H2coco brand ambassador - how do I apply?
If you’re all about wellbeing, nutrition, living a healthy lifestyle and are passionate about the environment like us, then why not reach out to us to become an H2coco brand ambassador! DM us on our Instagram page.
I can’t find an answer to my query.
If you’ve made it all the way down here and still haven’t found the answer to your question, please contact us and we will be in touch with you soon!